Shipping Policy

Last updated: January 2026

At Nevon Digital, we aim to ensure safe, timely, and reliable delivery of all orders across India. This Shipping Policy outlines our shipping methods, timelines, charges, and responsibilities.

Transactions, shipments, and services on this site are provided by Nevon Solutions Private Limited.

1. Shipping Coverage

• We currently ship across India.

• International shipping is not supported unless explicitly agreed in confirmatory communication.

2. Shipping Partners

We use trusted third-party logistics and courier partners to ensure secure delivery of products. The choice of courier depends on product type, size, weight, and delivery location.

3. Order Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.

• Orders placed on Sundays or public holidays are processed on the next business day.

• Custom, bulk, or made-to-order items may require additional processing time, which will be communicated in advance.

4. Estimated Delivery Time

Delivery timelines vary based on location and product category:

• Metro Cities: 3–6 business days

• Non-Metro / Tier 2 & 3 Cities: 5–10 business days

• Remote Locations: Up to 12 business days

These timelines are estimates and may vary due to courier delays, weather conditions, regulatory checks, or unforeseen circumstances.

5. Shipping Charges

• Shipping charges, if applicable, are clearly displayed on the product page or during checkout.

• Some products may qualify for free shipping, which will be mentioned explicitly.

• For oversized, fragile, or high-value AV equipment, shipping charges may vary based on location and logistics requirements.

6. Order Tracking

• Once your order is shipped, tracking details will be shared via email or SMS.

• Customers are advised to track shipments regularly to stay updated on delivery status.

7. Delivery Conditions

• Orders will be delivered to the address provided at checkout.

• Please ensure accurate and complete address details to avoid delays.

• A valid government-issued ID or order confirmation may be required at the time of delivery.

• Risk of loss or damage transfers to the customer upon successful delivery confirmation.

8. Delays & Exceptions

Nevon Digital is not liable for delays caused by:

• Courier partner issues

• Natural disasters or force majeure events

• Incorrect or incomplete delivery address

• Customer unavailability at delivery location

9. Damaged or Missing Shipments

• If the package appears damaged at delivery, please refuse acceptance or note the damage with the courier.

• For concealed damage or missing items, contact us within 48 hours of delivery with supporting images/videos.

• Claims raised beyond this period may not be eligible for resolution.

10. Contact for Shipping Queries

For shipping-related questions or concerns, please contact:

📧 Email: orders@nevonexpress.com
📞 Phone: +91 89288 57847 / +91 86576 27550

11. Policy Updates

Nevon Digital reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on the website.